Terms & Conditions

Service Description:

• The doorstep delivery service is provided to return a repaired mobile phone to the customer's specified address.

• The service may include the delivery of the repaired device, verification of its functionality, and any necessary paperwork.

 

Eligibility:

• This service is typically available to customers who have utilized the repair services of the provider.

• The customer must provide accurate and complete information for scheduling the doorstep delivery.

 

Scheduling and Confirmation:

• The customer will be provided with a delivery date and time window.

• The service provider will confirm the delivery details through email, SMS, or phone call.

• Changes to the delivery schedule must be communicated to the service provider in advance.

 

Payment:

• The cost of doorstep delivery may be included in the overall repair service fee or billed separately.

• Payment methods and terms will be specified by the service provider.

 

Delivery Address:

• The customer must ensure that the delivery address provided is accurate and accessible.

• The service provider is not responsible for delays or delivery issues due to incorrect addresses.

 

Delivery Process:

• The service provider's technician or courier will deliver the repaired mobile phone to the specified address.

• The customer or their authorized representative must be present to receive the device.

• A valid photo ID may be required for verification.

 

Verification and Acceptance:

• The customer or their representative should inspect the device for any visible damages or discrepancies.

• If any issues are identified, they should be reported immediately to the delivery person and documented.

• By accepting the device, the customer acknowledges that it has been delivered in a satisfactory condition.

 

Liability:

• The service provider is not liable for any damages or loss of the device during transit.

• Any damages or issues with the device that arise after delivery may be subject to the service provider's warranty terms.

 

Cancellation and Rescheduling:

• The customer may cancel or reschedule the doorstep delivery by contacting the service provider within a specified time frame.

•  

Privacy and Data:

• The customer is responsible for safeguarding their personal data on the device.

• The service provider is not responsible for data loss during the repair or delivery process.

 

Force Majeure:

• The service provider is not liable for delays or failures in delivery due to circumstances beyond their control, such as natural disasters or emergencies.

 

Dispute Resolution:

• Any disputes related to the doorstep delivery service will be resolved in accordance with the service provider's dispute resolution policy.